Contact Us

Email the editorial team at [email protected]. That address reaches the people who research and write the payout, bonus and withdrawal guides on this site. We read everything, and we aim to reply to genuine reader questions within a couple of business days. This page explains what we can help with, what we cannot, and — importantly — who to contact instead when your issue is money sitting in a casino account rather than something we published.

What to send us, and what to send elsewhere

We are an independent comparison and review publisher. We do not operate casinos, hold player funds, process deposits, approve withdrawals or have access to any account you have opened with an operator. That distinction decides where your message should go.

Your situation	Who to contact
A payout figure, bonus term or fact on this site looks wrong or out of date	Us, at [email protected]
A withdrawal is pending, delayed or declined	The casino's support team first, then its regulator or ADR route
Identity documents rejected during verification	The casino's KYC or compliance team
A bonus was removed or winnings voided	The casino, in writing, then the licensing body
You want to self-exclude or set deposit limits	The operator's responsible gambling tools, plus your state's self-exclusion program
Press, correction requests, partnership questions	Us, at [email protected]

How we handle commercial relationships

Some links on this site are commercial. If you open an account through one, the publisher may earn a commission. That arrangement does not buy a position in any ranking, does not change a rating, and does not stop us publishing a drawback. If you contact us about a brand we earn from, you will get the same answer as anyone else. Our editorial ratings are our own assessment from published terms and public regulatory information — they are not customer-review scores, and they are not the result of anyone on the team depositing or playing.

Telling us about a specific casino offer

Reader reports are the fastest way we find out that a headline offer has changed. If you are writing about one of the brands we currently list, it helps to quote the exact wording you saw and the date. Three examples of the kind of offer we track, and the conditions that decide whether they are worth anything:

Raging Bull

Our highest-rated listing, with an editorial rating of 10.0, largely because the advertised package — 410% up to $10,000 plus 50 free spins — is unusually large at the top end and pairs a match with spins rather than one or the other. The material conditions matter more than the percentage: a match of that size is normally tiered across qualifying deposits, and free spins usually attach to a named slot with their own playthrough and a cap on what winnings can convert. The genuine limitation is that headline maximums like $10,000 are only reachable with deposits most readers will never make, and high-percentage matches tend to carry the heaviest wagering requirements on the page. Tell us if the terms you were shown differ from the advertised figure.

Magician Bet

Rated 9.8, and on this page for a different reason: the 101% no-wagering offer removes the single biggest obstacle to actually cashing out a bonus. No playthrough means what you win is withdrawable rather than locked behind a multiple. That makes the effective payout far easier to calculate than a headline percentage three times the size. The limitation is scale — a 101% match is modest next to the four-figure offers above and below it, and no-wagering deals commonly restrict the maximum bet, the qualifying game types or the amount that can be withdrawn from bonus play. Read the cap before you judge it as the better deal.

Slots of Vegas

Rated 9.6, listed because the offer is specific rather than vague: a 375% bonus plus 50 free spins on Cash Chaser. A named game tells you where the spins can be used, which is more useful than an unspecified spin count. It also tells you the constraint — spins tied to one title cannot be spread across the games you would rather play, and slot-only bonuses typically exclude or heavily discount table games and live dealer play from wagering contribution. As with any large match, check the maximum bet allowed while a bonus is active; exceeding it is the most common reason winnings are voided.

The rest of the list, in brief

• Uptown Aces — 600% for new players, the largest percentage we list, and correspondingly the one where wagering terms deserve the closest reading.
• Card Crush — an instant welcome reward of 2 mystery coins and 5 cards, a sweepstakes-style format rather than a cash match.
• Zumba Cards — 250% deposit bonus up to 250 SC, again denominated in sweeps currency rather than dollars.
• BetUS — 200% up to $4,000 for new players, from a brand that also runs sportsbook and racebook products.
• Amazon Jackpots — 4 posters plus 40 free SC and a bonus wheel for a $20 purchase; note that this one requires a purchase.
• Slots and Casino — 500% up to $2,500 across three deposits, so the full value is not available on day one.
• Bets.FM — 225% up to 1 BTC plus 225 free spins, a crypto-denominated offer whose dollar value moves with the exchange rate.

Every one of these is an advertised offer, not a verified outcome. If the version you were served does not match, that is exactly the message we want.

Money questions we get asked most

These come up constantly in our inbox, so here is the general picture. We cannot move funds or check an account, but we can explain how the mechanics usually work in the US market.

• Getting money in. Debit cards are the most widely accepted route at US-facing sites. Credit card deposits are accepted in some places and blocked by some card issuers, who may also treat them as a cash advance with its own fee and interest. ACH bank transfer and online banking are common at state-regulated operators; bank wires exist for larger sums and usually carry a bank-side fee. E-wallets vary by brand, and PayPal availability in particular depends on the operator and your state — verify it on the cashier page rather than assuming.
• Minimums. Minimum deposits are typically small, but a bonus often has its own higher qualifying minimum. Depositing below it is a frequent and avoidable way to miss out.
• Getting money out. Withdrawal times are driven far more by the operator's internal review than by the payment rail. Expect a pending or reversal window, then processing. E-wallets are generally the quickest, card refunds slower, checks slowest. Minimum withdrawal amounts and monthly or weekly withdrawal limits apply at most sites, and large wins are sometimes paid in installments.
• Fees. Many operators advertise no fee on a first monthly withdrawal and charge for additional ones. Payment providers and banks can add their own. Crypto-denominated offers add network fees and exchange-rate movement.
• Verification. KYC checks — ID, proof of address, sometimes proof of the payment method — are required before a first payout, and source-of-funds checks can be triggered by larger or unusual activity. Uploading clear documents early is the single most effective way to avoid a delayed withdrawal.

Raising a withdrawal dispute properly

1. Write to the casino's support team and ask for a written reason, quoting the specific term being applied.
2. Keep everything — screenshots of the offer, transaction IDs, chat transcripts, dates.
3. If the reply is unsatisfactory, escalate through the operator's formal complaints procedure; licensed operators are required to have one.
4. If that fails, take it to the licensing authority or the alternative dispute resolution body named in the site's terms.
5. Send us a copy. We cannot adjudicate, and we cannot promise an outcome, but a documented pattern affects how we write about a brand.

What the sites we cover actually offer

Reader questions usually fall into one of a few game categories, so it helps to know the vocabulary. Slots dominate most lobbies, including progressive jackpots where a shared prize pool grows until it drops; return to player (RTP) and slot volatility together tell you more about likely payout behavior than any advertised jackpot figure. Table games — blackjack, roulette, baccarat — generally carry a lower house edge than slots but often contribute little or nothing toward bonus wagering. Live dealer rooms stream a real table in real time and sit between the two on both cost and contribution. Outcomes in digital games are produced by random number generators, which are tested independently at regulated operators. Casino software providers supply most of these titles, so the same game can appear across several brands with identical math.

Almost all of this is playable in a mobile browser now, and several brands also ship mobile casino apps. If your question is about a game behaving differently on a phone, tell us the device and the operating system — it is usually a browser or app-version issue rather than a different game.

The other products these brands run

Several operators on our list are not casino-only businesses, which matters when you contact their support. BetUS runs sports betting and horse racing alongside its casino, and a sportsbook bonus follows completely different rollover rules from a casino one. Bets.FM operates in the crypto-wagering space. Card Crush, Zumba Cards and Amazon Jackpots use sweepstakes and social-casino formats built on virtual currencies such as sweeps coins rather than direct cash wagering, so redemption rules replace conventional withdrawals. If you email us about a balance, say which product it sits in — casino, sportsbook or sweeps — or we will be guessing.

Eligibility and the legal picture in the US

You must be 21 or older to use the real-money casino products we write about in most states, and physically located in a state that permits the product you are using. Online casino regulation in the US is set state by state, not federally: a handful of states license real-money online casinos through their own gaming commissions, others allow sports betting only, and many allow neither. Federal law layers on top — it does not create a nationwide license. Sweepstakes and social-casino formats operate under a different legal theory again and are unavailable in certain states.

Two things worth being precise about. First, a site accepting registrations from your state is not the same as being authorized to serve your state; check the operator's stated licensing and your own state regulator. Second, we describe licensing and player protections as they are published — we do not describe any casino as completely safe, and no one can guarantee a withdrawal or a win. If you are unsure about the rules where you live, your state gaming commission is the authority, not us.

If gambling has stopped being fun

Contact us about our content, but do not wait on us for this. Licensed operators must offer deposit and loss limits, session reminders, cooling-off periods and self-exclusion, and state-run exclusion programs cover multiple sites at once. Blocking software can restrict gambling sites at the device level. The National Problem Gambling Helpline is available 24/7 at 1-800-522-4700, including by text and chat. Our responsible gambling guidance sets out the tools in more detail. Gambling is entertainment with a cost attached; it is not income and it will not fix a financial problem.

Before you write

A useful message usually includes the brand name, the date, the exact wording of whatever you are querying, and what you have already tried. Corrections are welcome and we would rather fix something than defend it — our facts on this page were last reviewed on Sep 25, 2026, and time-sensitive figures such as bonus terms change without notice.

You can also read more about who we are and how we research, the terms that govern use of this site, or our coverage of casinos outside the UK self-exclusion scheme if that is what brought you here. Otherwise, [email protected] is the address, and Emily Warren and the USA Online Casinos editorial team will take it from there.